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Avel eCare – EMS

When EMS and Rural Communities are Stretched Thin, Avel Responds

270 hospitals across the country – and counting

74 registered EMS care sites

Over 678 patient encounters

74 Live Sites with 75 Installed Rigs
Of all the EMS calls since installation, Avel has been contacted for support on 7.18% of all EMS calls

“Experience with Avel eCare Staff” rated 4.68 out of 5.

“Value of the Service” rated 4.52 out of 5.

91% success rate of patient encounters with no significant technical issues.

221 Encounters in Q2 of 2023, 678 Encounters since the beginning

Over 100 EMS agencies in three states are served by Avel eCare EMS, with additional sites being added

%

Over 95% of video calls are completed without connectivity issues, even with rural cellular

EMS agencies have connected with Avel eCare EMS over 800 times

The work of any EMS team is hard enough. But when you add long hours and limited resources, it becomes exceptionally important to have all hands on deck, especially in rural communities.

How can we help?

Through Avel eCare Emergency Medical Services, EMS agencies can access board-certified emergency physicians, experienced paramedics and nurses for peer-to-peer emergency support in the field or during patient transport.

  • Triage
  • Trauma Care
  • Patient Stabilization
  • Calling in Patient Report to receiving facility
  • Interpreter Services
  • Education and Mentoring
When you can rapidly connect the hardworking EMS workers in our communities to emergency care, you save lives by offering expertise as they tend to the patient. That not only gives the patient the best attention possible, it keeps EMS teams engaged and reduces burnout.
Avel Representative
☆☆☆☆☆
When you can rapidly connect the hardworking EMS workers in our communities to emergency care, you save lives by offering expertise as they tend to the patient. That not only gives the patient the best attention possible, it keeps EMS teams engaged and reduces burnout.
When you can rapidly connect
Avel Representative
"Having easy virtual access to emergency room nurses and physicians is a game changer. One of my first times using Avel was with a gunshot patient. The nurse and doctor were waiting on the screen when we got the patient into the ambulance. They provided advice for treatment as well as help with documentation and notifying the hospital. Avel is a huge asset to our ambulance services especially when there is limited staffing (one EMT with an EVOC driver) and long transport times. "
Current Customer
☆☆☆☆☆
"Having easy virtual access to emergency room nurses and physicians is a game changer. One of my first times using Avel was with a gunshot patient. The nurse and doctor were waiting on the screen when we got the patient into the ambulance. They provided advice for treatment as well as help with documentation and notifying the hospital. Avel is a huge asset to our ambulance services especially when there is limited staffing (one EMT with an EVOC driver) and long transport times. "
Having easy virtual access
Current Customer
"It's nice to know that with one simple phone call I can get assistance or reassurance that my decisions in the field are what is best for my patient. I have used their services for multiple things such as documentation purposes, confirming EKG's, getting orders beyond my protocols for medication use, and for a second set of eyes to make sure I am not missing anything I could be doing to benefit my patient."
Current Customer
☆☆☆☆☆
"It's nice to know that with one simple phone call I can get assistance or reassurance that my decisions in the field are what is best for my patient. I have used their services for multiple things such as documentation purposes, confirming EKG's, getting orders beyond my protocols for medication use, and for a second set of eyes to make sure I am not missing anything I could be doing to benefit my patient."
It's nice to know that with one simple phone...
Current Customer
"Having someone to help keep track of critical interventions (EPI, rhythm checks), calculate and advise on drug doses (Rocuronium, Ketamine, Fentanyl) and equipment settings (ventilator) has been an enormous help. Receiving the documentation after the call helps with both charting and reviewing the call for continuous improvement. I hope this is a feature that can be rolled out to more of our ambulances and that everyone in rural areas has this option in the future."
Current Customer
☆☆☆☆☆
"Having someone to help keep track of critical interventions (EPI, rhythm checks), calculate and advise on drug doses (Rocuronium, Ketamine, Fentanyl) and equipment settings (ventilator) has been an enormous help.  Receiving the documentation after the call helps with both charting and reviewing the call for continuous improvement.  I hope this is a feature that can be rolled out to more of our ambulances and that everyone in rural areas has this option in the future."
Having someone to help keep track
Current Customer

How does it work?

The eCare team knew the challenges of working in a noisy, windy, rural environment so they knew how important it was to get the technology right. Agencies who enroll have their ambulances equipped with a cabin-mounted telehealth tablet, microphones, speakers that are rugged to stand up to this environment. To support strong connectivity in the field and during transit, antennas and cellular boosters are also used. This package of technology is well suited to work in noisy, rural environments and has been specifically designed to augment the services and actions of EMTs.

When responding to a call, the EMS crew can call Avel eCare Emergency and, within moments, the board-certified ER doctor and team of nurses will show up on the screen to assist.

Challenges Breed Innovation

Avel eCares partnership with the State of South Dakota on Telemedicine in Motion has advanced rural community access to critical EMS care.

Agencies who enroll have their ambulances equipped with a cabin-mounted telehealth tablet, microphones, speakers, In addition, and antennas and cellular boosters to support strong connectivity in the field.

This package of technology is well suited to work in noisy, rural environments and has been specifically designed to augment the services and actions of EMTs. When responding to a call, the EMS crew can call Avel eCare Emergency and, within moments, the board-certified ER doctor and team of nurses will show up on the screen to assist.

Real-life example

One example of Avel in action was with Ed Konechne of rural Kimball, South Dakota. When Ed was violently attacked by a bison on his ranch, rural EMS services connected with Avel eCare to make the fast, crucial decisions that helped save his life.

And that’s just one example of how provide support when and where it’s most needed. To date, Avel eCare has 74 registered sites with rural communities and over 678 patient encounters, many of them serious and even life-saving.

It’s a model we’re not only using today, but advancing across the nation to some of the most underserved areas of the country. Through collaborations with state governments, health care facilities, administrators and rural EMS, Avel eCare delivers the support you need.

dakota news now
Dakota News Now Story

Contact our team today to learn more about implementing Avel eCare EMS into your community.