Frequently Asked Questions

A Virtual Health System brings healthcare professionals, clinical expertise and technology together to support care wherever patients need it. Unlike a traditional telehealth appointment, Avel eCare works directly with local healthcare teams, providing virtual clinical support that becomes an extension of their existing services.

Avel eCare supports hospitals, critical access hospitals, rural healthcare facilities, clinics, emergency medical services, senior care communities, schools and other healthcare organizations. Our services are designed to help organizations expand access to care, address workforce challenges and support patients in their own communities.

Avel eCare offers a range of virtual healthcare services, including Emergency, ICU, Hospitalist, Pharmacy, EMS, Behavioral Health, Crisis Care, Senior Care, School Health, Specialty Clinic and Inpatient Specialty Care. Each service connects local care teams with clinical expertise and support tailored to their needs.

Avel eCare helps healthcare organizations extend their clinical capabilities by providing access to experienced virtual physicians, nurses, pharmacists and other healthcare professionals. This support can help reduce the burden on local staff, fill gaps in specialty coverage and maintain access to care in communities facing workforce shortages.

Avel eCare clinicians collaborate with your onsite healthcare professionals to support patient care and clinical decision-making. Our virtual teams serve as an extension of your existing staff, providing additional expertise while keeping local providers closely involved in their patients’ care.

Response times vary depending on the service and clinical need. Avel eCare offers real-time access to clinical support for time-sensitive situations, while other services may operate through scheduled consultations or established workflows. Our team will explain the expected response process for your selected services.

Protecting patient privacy is a priority at Avel eCare. We follow applicable patient privacy requirements, including HIPAA, and use secure technology and established confidentiality practices to safeguard protected health information. Our teams work with partner organizations to support secure communication and appropriate access to patient information.

Avel eCare has dedicated licensing and credentialing processes to help ensure clinicians meet applicable state and facility requirements. Our team coordinates provider information and works with partner facilities on credentialing, privileging and enrollment requirements before clinicians provide care.

Implementation timelines vary based on the services selected, your organization’s existing technology and any required setup or credentialing. Avel eCare’s implementation team works with you to develop a timeline and prepare your staff for a successful launch.

Yes. Avel eCare works with partner organizations to develop workflows that fit their clinical operations. Our technology supports integration capabilities, including electronic health record connectivity, although specific integrations depend on your existing systems and the services being implemented.

Technology requirements vary by service. Avel eCare uses eSync, our proprietary virtual care technology platform, to connect local healthcare teams with remote clinical experts. Depending on the service, your organization may need video-enabled equipment, secure software, cameras or other connected devices. Our implementation team will help determine the necessary technology and connectivity requirements and guide your team through setup.

Yes. Avel eCare offers multiple services that can support different clinical and operational needs. Your organization can begin with the services that address its immediate priorities and explore additional options as those needs evolve.

Our partnership continues after your service goes live. Avel eCare provides ongoing operational and technical support, along with educational resources and guidance to help your team use its services effectively. We also work with partners to identify opportunities to expand their virtual care capabilities.