Podcast Episode

Innovation Isn't About Technology, It's About Solving Problems

June 4th, 2026 | S1E3 | 7:41

Innovation is essential in healthcare, but the most successful ideas don't start with technology. They start with listening. In this episode, Mandy Bell, Vice President of Product Innovation at Avel eCare, shares how healthcare leaders can create meaningful innovation by focusing on real challenges, engaging frontline teams, and building solutions around the needs of patients, clinicians, and communities. Rather than chasing the latest trend, Mandy explains why the best innovations come from understanding what's not working today and finding practical ways to make care better tomorrow. Whether you're leading a hospital, health system, clinic, or healthcare team, this discussion offers practical insights on how to turn everyday challenges into opportunities for innovation.

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Meet the Host

Jessica Gaikowski, MBA, brings both heart and strategic insight to her role as host of Avel eCare: Virtual Health Connections. with a background in healthcare administration and business, she understands the complexities of healthcare delivery and now leads conversations shaping where the industry is headed.

As Executive Director of Marketing and Sales Operations at Avel eCare, Jessica has been part of the organization’s journey from its early foundation within a large South Dakota health system to its growth as a national virtual care leader. On the podcast, she connects with industry experts to explore how telemedicine is redefining access, supporting care teams, and strengthening communities.

When she’s not talking healthcare, you’ll find her spending time with her family or cheering on the Ohio State Buckeyes.

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