Pharmacy Facility Support

Contact Us

Avel eCare Pharmacy Hub: 1-855-283-7279

For Coverage Requests or Trax Support

Please submit an email request for coverage or Trax support changes. This email is regularly monitored on standard business days from 8:00am – 5:00pm CT, with intermittent monitoring after hours, weekends, and holidays. For emergent coverage needs outside of standard business hours, please submit an email and also call the Pharmacy Hub at 855-283-7279 for Avel to immediately respond to the coverage need.

Fax Orders To

  • Routine Line: 866-371-7310
  • STAT Line: 855-268-3457

Avel Points of Contact

  • Andrea Darr, Vice President & General Manager
    Email: [email protected]
    Phone: (605) 606-0240
  • Cari Davis, Sioux Falls Hub Pharmacy Manager
    Email: [email protected]
    Phone: (605) 606-0241
  • Jeremy Mueller, San Antonio Hub Pharmacy Manager
    Email: [email protected]
    Phone: (210) 610-0413


        Avel eCare Pharmacy Team