Avel eCare Facility Support

Contact Us

• Avel Pharmacists – (855) 283-7279
• Andrea Darr – Vice President and General Manager, Avel eCare Pharmacy – (605) 606-0240
• Jeremy Mueller – San Antonio Hub Pharmacy Manager – (210) 610-0413
• Cari Davis – Sioux Falls Hub Pharmacy Manager – (605) 606-0241
• Katie Johansen – Service Line Manager – (605) 606-0183

For Coverage Requests or AveraTrax Support

• [email protected]

This e-mail is monitored regularly from 8:00am – 5:00pm CT on standard business days. After hours, weekends, and holidays are still monitored, just not as frequently. If you have an emergent coverage need outside of business hours, please still send an e-mail, but also call the Pharmacy Hub at 855-283-7279 so we are aware of your immediate coverage need.

Fax Orders To

• Routine Line: 866-371-7310
• STAT Line: 855-268-3457

Staff Photos

• Pharmacy Staff Directory

Tools

• Contact Sheet
• Discrepancy Form
• Avel Pharmacy Benefits Flyer
• Med ID Form
• Order Notice Form
• Ten Tips to Better Patient Safety

Training

• eCARE Pharmacy Nurse Training – Automated Notices
• eCARE Pharmacy Nurse Training – Fax Notifications

Trax

• Trax Troubleshooting
• User Guide
• Setup Requirements
• Training Videos – Password for videos is Averatrax19!
  • Trax Login Instructions
  • Trax Pharmacy Training

Still Image Verifications

• Camera Installation Guide
• Still Image Instructions
• Still Image Training – password is Averatrax19!

Policies

• Scope of Service
• Network Outage or Technical Failure
• Privacy and Security of Patient Information
• Security of Physical Pharmacy Space
• Drug Diversion Detection and Prevention
• Orientation and Training
• Competency
• Continuous Quality Assurance
• Order Entry Patient Assessment and Monitoring
• High Risk Medication
• Visual Verification
• Escalation
• Turn Around Time
• Additional Hours of Coverage