Critical Care On Demand (CCOD) Facility Support
Contact Us
Avel eCare Critical Care on Demand Hub: 1-866-855-3428
- Keith Holt, Director
Email: [email protected]
Phone: (605) 606-0207 - Julie Clem, Unit Supervisor
Email: [email protected]
- Service Line Management Team: Email Link
- Account Executive Team: Email Link
- HIM Requests: Email Link
- To Report Facility Scheduled Maintenance or Downtime: Email Link
Customer Care
- Link to purchase TytoCare Disposables
- CCOD Satisfaction Survey document
- CCOD Survey Response Email Link
Avel eCare CCOD Team
AVELearn
- Education Team: Email Link
- Avel eCare Education Overview
- Register for AVELearn [PDF/Video]
- Already have an account? Sign in here: AVELearn Sign-In
- Frequently Asked Questions [PDF]
- Mock Scenario Request Submission Form
- When and How to Use Avel Critical Care On Demand Services: Link
Reference Materials
- Scope of Service Guideline
- Activation Workflow
- Critical and Non-Critical Incident Workflow
- EHR Documentation and Order Entry
- NORA | Need Officer Right Away
- Critical Incident Stress Debrief
Equipment Guides
- TytoCare | Network Connection and Pairing
- TytoCare | Device User Guide for Exams
- TytoCare | Display During Video Encounter
- TytoCare | Equipment Operating Instructions
- TytoCare | How to End Video Encounter
- TytoCare | Equipment Cleaning, Reference Materials and Disposables Ordering
- TytoCare | Platform Troubleshooting
Questions or Requests
For questions or requests on the Hospitalist Facility Support Portal, please contact us.
